Frequently Asked Questions
Everything you need to know about our exquisite opal jewelry and services.
Do you ship your jewelry internationally?
Yes, we offer secure worldwide shipping via express couriers. All international shipments are fully insured and include tracking details so you can monitor your opal's journey to your doorstep.
Are your opals ethically sourced?
Absolutely. At Black Opal Direct, we pride ourselves on sourcing our stones directly from the mines in Lightning Ridge, Australia, ensuring the highest ethical standards and fair trade practices.
What is your return policy for jewelry items?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original, unworn condition for a full refund or exchange.
How should I care for my opal jewelry?
Opals are delicate gemstones. We recommend cleaning them with a soft cloth and mild soapy water. Avoid ultrasonic cleaners, harsh chemicals, and extreme temperature changes to maintain their natural brilliance.
Do you provide certificates of authenticity?
Yes, every high-value piece and loose stone comes with a signed Certificate of Authenticity, detailing the stone's origin, type, weight, and unique characteristics.
Can I request a custom jewelry design?
We love creating bespoke pieces. You can contact our design team to discuss setting one of our loose opals into a custom-made gold or silver mounting tailored to your specific style.